Data Processing Addendum

This draft DPA is provided for customers who require GDPR-ready commitments while evaluating UpAlert.ai. A signed copy is available upon request during contracting.

Scope

UpAlert.ai acts as the processor for synthetic monitoring data and follows customer instructions documented in the product UI and API.

Security measures

Encryption at rest, TLS in transit, least-privilege access controls, and regular penetration testing. Incident response SLAs are available for enterprise customers.

Subprocessors

DigitalOcean (compute & Postgres), Upstash (Redis), Cloudflare (global CDN), Customer.io (email delivery). We notify customers before onboarding any new subprocessors.

Data subject requests

We support timely responses to subject requests by surfacing user data exports and deletion workflows inside the dashboard. Contact [email protected] for additional assistance.